Operational AI Assistant
Enterprise support workflows for a complex financial data platform generate years of historical issue data — patterns that are invisible when buried in a ticket backlog.
End-to-end AI assistant on Azure. Historical support tickets indexed using OpenAI embeddings and Azure AI Search with hybrid retrieval. GPT-4o surfaces contextualised fix suggestions for each query. Deployed via Bot Framework SDK on Azure App Service and surfaced through MS Teams — zero change to existing workflow.
Azure · Azure AI Search · OpenAI GPT-4o · RAG · Bot Framework SDK · Python · MS Teams